Account Questions:
Can I pay my assessments online?
Yes! Once you are logged in, select the “Make a Payment” button to be directed to the payment options.
I have a question about my account or billing. How do I contact the management company?
Log into your owner portal by clicking on the Login link in the top right corner of this site. Click Submit a Request from the left menu and select "Billing Question." You can select "General Question" if you need information about your association but not specifically about your owner account.
I own multiple properties and/or I am a member of a Community Association that has a Master Association. How do I see and manage both of my accounts in my Owner Portal?
Log into your owner portal by clicking on the Login link in the top right corner of this site. Click Submit a Request from the left menu and select "General Question" from the dropdown. Please provide the details of the accounts you would like to link, and let us know what your mailing address is, if it is not already the same on all accounts.
General Questions:
I want to make a change to my home, what do I do?
Submit the appropriate paperwork that can be found under Documents>Forms. Instructions are included with the required form.
I have a work order request, what should I do?
You can either request the work order through your Association portal (preferred)
My Items>Submit a Request or call out office at 757-534-7751.
Association Questions:
When/Where are the Board of Directors meetings?
Typically, the meetings are held on the 2nd Monday of the Quarter, but you can always locate the Board of Directors meeting dates on the Portal Calendar.
What are the Governing Documents of an Association?
Property owners associations derive their basic legal authority for their existence, activities, and actions from state statutes (laws) and certain legal documents:
Typically, will contain, purpose and powers of the corporation and indicate there will be a Board of Directors.
Typically, will contain, definitions of the physical elements of the property, the method for determining the share of interest in the common area for each property owner, a list of the responsibilities for the association and individual owners and permitted uses of common areas and individual units, responsibilities for care of the association and the common areas, restrictions on the use or enjoyment of properties in the association and common areas.
Typically, address the association's structure, the board, the officers, definition of a quorum, ability to enter into contracts, etc. Bylaws provide reliable guidance for board members at meetings in addition to: Requirements of membership meetings and Voting rights of property owners
Rules & Regulations- operational and behavioral laws
Typically, they state acceptable and/or unacceptable conduct for all Owners, their guests, visitors and renters. Rules and regulations may generate conflict between the board and the owner(s) since they may provide restrictions regarding noise, pets, use of the property or common areas, and fining procedures, however, good rules serve the interests of the entire association and protect the common areas.